How to Cancel Chegg After the FTC's $7.5M Settlement

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Quick answer

Sign in at chegg.com, open your account menu, and look for the subscription section's cancel option (the exact labels are being re-verified); if you subscribed through the iPhone or Android app, cancel with Apple or Google instead. Since a September 2025 FTC settlement, Chegg is required to keep cancellation simple. If you were charged after trying to cancel, that exact pattern is what the FTC case covered, and a $7.5 million refund fund exists.

Chegg at a glance

Products Chegg Study and Chegg Study Pack subscriptions, plus writing tools (citations, grammar, plagiarism)
Price Not published on Chegg's public pages; confirm in your account
Cancel channels chegg.com account settings; Apple or Google Play if app-billed
Pause option Reported historically; look for it on the cancel screens
Refund stance Historically no refunds for unused time (reported); a $7.5M FTC fund covers charged-after-cancel cases
Enforcement FTC settlement under ROSCA, announced September 15, 2025
Last verified 2026-09-05

A disclosure before the steps: this guide runs lighter on exact labels than our others, on purpose. Chegg's site blocks the automated checks we use to verify flows, and its official help article on canceling now redirects to a generic contact page (observed September 5, 2026). What follows is the widely reported flow, plus the part of the record that is rock solid: the FTC's.

How do you cancel Chegg on the web?

The widely reported flow, with labels treated as approximate:

  1. Sign in at chegg.com.
  2. Select your profile or account icon at the top right.
  3. Open "My account."
  4. Select "Subscription" (some accounts see "Payments & subscriptions").
  5. Select "Cancel subscription" (sometimes offered as a pause-or-cancel choice).
  6. Confirm through any remaining screens.

One captured anchor: the "Manage Subscription" link in chegg.com's own footer points at chegg.com/my/orders, so once you are signed in, the orders page is where the subscription controls live.

One thing has changed since older walkthroughs were written. The September 2025 FTC consent order requires Chegg to maintain "simple cancellation mechanisms for negative option features," so the long retention gauntlet described in pre-2025 guides is likely gone. If the flow you meet is not simple, that is worth documenting, not just enduring.

How do you cancel Chegg if you subscribed through the app?

Platform billing follows platform rules, so cancel with the store that charges you:

  • iPhone or iPad: open Settings, tap your name, then "Subscriptions," then Chegg, then "Cancel Subscription." Our iPhone subscriptions guide covers this surface in detail.
  • Android: open Google Play, tap your profile icon, then "Payments & subscriptions," then "Subscriptions," then Chegg.

Not sure who bills you? Check the charge on your statement or your email receipts: an Apple or Google line item means the store, not chegg.com, owns the cancellation.

Can you cancel Chegg by phone or email?

We could not verify Chegg's current support channels; its terms and contact pages block automated access. Reports from before 2025 describe no phone-cancellation path, with the account flow as the way out and email or chat support through the contact hub at chegg.com/contactus. If you do cancel through a support agent, treat it like the account flow: get written confirmation and keep it.

Does Chegg still offer a pause?

Chegg has offered a pause in its cancel flow, commonly cited as up to three months, but neither its existence today nor the cap could be confirmed at verification. If it appears on the cancellation screens, it can genuinely fit a student calendar: pause over the summer and pay for none of it, then resume when classes do. Just put the resume date somewhere you will see it.

Why is canceling Chegg simpler than it used to be?

Because a federal case made it a requirement. On September 15, 2025, the FTC announced that Chegg agreed to pay $7.5 million to settle allegations of unlawful cancellation practices under ROSCA, the Restore Online Shoppers' Confidence Act.

The allegations, in the FTC's framing: Chegg failed to provide a simple way to cancel, buried its cancellation processes, kept charging nearly 200,000 consumers after they tried to cancel, and ignored complaints about how hard canceling was. Chegg settled without admitting the conduct.

Two details keep the record straight. The settlement was filed as a proposed consent order in federal court in Northern California, on a 3-0 Commission vote, and it requires Chegg to maintain simple cancellation mechanisms going forward; as of September 2026, the FTC's case page still lists the matter as pending. And this is a different case from Chegg's 2022 FTC matter, which was about data security, not subscriptions.

What if you were charged after trying to cancel?

That is the exact pattern the 2025 case covered. The $7.5 million is designated, in the FTC's words, "to provide refunds to consumers impacted by Chegg's deceptive cancellation practices." As of September 2026, the FTC's refunds page does not yet list a Chegg claims process, so watch the refunds section of ftc.gov.

Worth knowing

If charges continued after you tried to cancel, document everything: the date you canceled, screenshots of the flow, confirmation emails, and each statement line since. That paper trail is what turns "they kept charging me" into a refund case.

For a charge you want back through ordinary channels, Chegg's current refund terms were not captured at verification; its historical stated policy was no refunds for unused time. The refund playbook covers the asks that work anyway: the polite support request, the platform refund if Apple or Google billed you, and the chargeback as a last resort.

What happens after you cancel Chegg?

Based on Chegg's historical policy, access runs to the end of the period you already paid for, with no partial refund for the unused stretch. Your account itself stays; canceling the subscription is not deleting the account.

Keep the cancellation confirmation for at least a few billing cycles. Given the record above, that email is not a formality; it is the document that settles any later dispute in one attachment.

If Chegg makes it hard

You have more standing here than with almost any other subscription: simple cancellation is a term of Chegg's settlement with the FTC. If the account flow will not let you out, tell support exactly that and ask them to process the cancellation, in writing. How to cancel any subscription covers escalation step by step, and stopping automatic payments at your bank is the last resort while you sort it out.

If a subscription keeps charging after you cancel, your statement is the proof. ReNood reads a screenshot of it, no bank login, and lists every recurring charge it finds, so a charge that should have stopped stands out the month it happens instead of six statements later.

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FAQ

Is it easier to cancel Chegg now?

It should be. In September 2025, Chegg settled FTC allegations that it buried its cancellation process and kept charging people who tried to leave. The consent order requires Chegg to maintain simple cancellation mechanisms going forward, so the multi-screen gauntlet older guides describe is likely gone. If the flow you actually meet is not simple, take screenshots; that is worth documenting.

Can I get a Chegg refund?

Two tracks. For an ordinary cancellation, Chegg's current refund terms could not be verified for this guide; historically its stated policy was no refunds for unused time, so assume access simply runs to the end of the period. But if you were charged after trying to cancel, the FTC's 2025 settlement set aside $7.5 million specifically to refund people in that situation; watch ftc.gov's refunds section for the Chegg program.

Can I pause Chegg instead of canceling?

Chegg has offered a pause option in its cancel flow, commonly cited as up to three months, but we could not verify that it still exists or how long it runs; Chegg blocks automated checks and its help article on canceling is gone. Look for a pause offer on the cancellation screens. If finals are the reason you are leaving, a real pause beats paying through the summer.

What was the Chegg FTC settlement?

On September 15, 2025, the FTC announced Chegg would pay $7.5 million to settle allegations under ROSCA, the federal negative-option billing law. The FTC alleged Chegg buried its cancellation process and kept charging nearly 200,000 people after they tried to cancel. The money funds consumer refunds, and the consent order requires simple cancellation going forward. Chegg settled without admitting the conduct. It is separate from Chegg's 2022 FTC data-security case.

This guide is educational, not financial or legal advice. Details change; check the linked sources for anything that matters to your situation.

References